ok im currently working as a broadband tech support agent,i have only recently started working on the floor taking calls but some of the calls i have had i get confused and i cant resolve them,and in our training we never coverd these areas of troubleshooting, ok heres some of the calls i have been getting and heres my way of trying to resolve the problem but still no luck,would be greatful if someone could tell me some solutions to make my job easier,thanks!
1. Problem,X through the wireless network icon in taskbar
My Resolution,click repair in the icon,go to device manager check no red or explamation marks in the network adapters,reset router!,go to network connections make sure the wireless network is enabled! still no joy!!!!
2.Problem,limited or no connectiviy message at the wireless icon in task bar,
My Resolution,To Be Honest I have never heard of this problem so basically i did the same proceduce as in problem 1,still no joy!!!!!
can anyone help me out on solutions to these problems,i seem to get calls regarding these issues at least twice a day,thanks!
1. Problem,X through the wireless network icon in taskbar
My Resolution,click repair in the icon,go to device manager check no red or explamation marks in the network adapters,reset router!,go to network connections make sure the wireless network is enabled! still no joy!!!!
2.Problem,limited or no connectiviy message at the wireless icon in task bar,
My Resolution,To Be Honest I have never heard of this problem so basically i did the same proceduce as in problem 1,still no joy!!!!!
can anyone help me out on solutions to these problems,i seem to get calls regarding these issues at least twice a day,thanks!