I have a friend who upgraded to 8mb broardband on orange and he too had a nightmare trying to set up his live box ,then by a stroke of luck he got talking to the guy next door who was on 8mb orange and still using his speedtouch 330 modem witch isnt supposed to take that speed but it did, so he rang orange, had a row with the lady on the other end of the line aboat using his old modem, telling her his neibour had the same package as his upgrade and it worked fine on the old modem 10min later he was on 8mb with out even using his live box so you too could try it