Are my ISP breaking the law???
in december i upgraded from the 2MB broadband to the 8MB service after i recieved a phone call from them promoting their new service in my area. ever since i installed their 'home hub' i never recived more than 2MB. after ringing the technical help for about the 5th or sixth time they found out there was a problem with their wholesale details for my account. this was apparently fix but i never noticed the difference. after 4 months i now want to cancel the service but they wont let me cancel without charging me. as they claim they held thier end of the bargain by providing UP TO the 8MB they said they would. is there a law that states they must provide at least a certain amount for it to be acceptable????
thanks
in december i upgraded from the 2MB broadband to the 8MB service after i recieved a phone call from them promoting their new service in my area. ever since i installed their 'home hub' i never recived more than 2MB. after ringing the technical help for about the 5th or sixth time they found out there was a problem with their wholesale details for my account. this was apparently fix but i never noticed the difference. after 4 months i now want to cancel the service but they wont let me cancel without charging me. as they claim they held thier end of the bargain by providing UP TO the 8MB they said they would. is there a law that states they must provide at least a certain amount for it to be acceptable????
thanks