Faulty pixels

[mammikoura]

And your point is? ......... you've got a shit system and you're getting ripped off?? If I was presented with that bullshit when I tried to return a plainly defective item that is a week old I would certainly contact Toshiba direct and/or the "Fair Trading Dept" or what ever your local equivalent may be

no, my point was that shops may replace the item even if the manufacturer doesn't.

 

[DILLIGAF]

OK, I must have misinterpreted your post then, I'm all for good product support.

My point was that the manufacturers provide their distributors with a warranty definition and shops that renege on this (or modify it to suit themselves) are just plain in the wrong.

I'd still like to see the screenies from the OP though as a matter of interest.

 

[mammikoura]

My point was that the manufacturers provide their distributors with a warranty definition and shops that renege on this (or modify it to suit themselves) are just plain in the wrong..

Almost all shops give a shorter amount of warranty than the manufacturer. Like my ram for example, the shop gave it a 2 year warranty, and kingston gives it a lifetime warranty. And I don't know if it's common for shops to replace the item even if the manufacturer doesn't, because then the shop ends up paying for the new item. But some shops do this, because it's great customer service, which leads to people going to buy their stuff from that shop again. Of course depends on the situation, if you like oc too much and brake your mobo they won't give you a new one, because it was your own stupidity. (and yes, most of the time they can tell if you have oc'd it, and oc'ing voids warranty)

 

[DILLIGAF]

Almost all shops give a shorter amount of warranty than the manufacturer. Like my ram for example, the shop gave it a 2 year warranty, and kingston gives it a lifetime warranty.

In that instance I would RMA direct to the manufacturer and see how the vendor handles the heat with regard to their future rights to distributorship

...... But some shops do this, because it's great customer service, which leads to people going to buy their stuff from that shop again.

An irresponsible business management plan (to a degree) backed up by good PR, it's worth a lot. I always say to my customers "If you're not happy tell me, if you're happy tell everyone"

Of course depends on the situation, if you like oc too much and brake your mobo they won't give you a new one, because it was your own stupidity. (and yes, most of the time they can tell if you have oc'd it, and oc'ing voids warranty)

That's ocing for you, you know the risks when you do it, that said, a lot of manufacturers still honour the warranty.

 

[mammikoura]

That's ocing for you, you know the risks when you do it, that said, a lot of manufacturers still honour the warranty.

yeah, though it's weird that still they give you a new product even if they knew you broke it by oc'ing, or then they just don't know it everytime. 1 of my friends fried his mobo when oc'ing (yep, he was a noob ) and he did get a new one. But then another friend who works at a pc store said that they had a customer who came complaining that his mobo didn't work, they checked (or was it the manufacturer, can't remember) the error codes and saw that it had been oc'd. The manufacturer didn't send a new mobo, and the shop owned didn't want to buy him a new mobo either so he ended up with a broken mobo.