Boy, those are some great responses. I would've never had thought of either of these options. I mean why even try to work through my dilemma, I'll just tell the owner of the box to purchase an upgrade disc cause I'm too lazy to try and tweak his/her machine. I don't need the experience or knowledge.
Yes, Help and Support is about as helpful as geek squad and as supportive as a crutch made of yarn.
Thanks guys for the enlightening insights. Do yourselves a favor and don't reply to my inquiries.