wow, for me ups was totoally the opposite. i was anxiously waiting for my new router to come, and when he came up the driveway, he assumed no one was home because both cars were in the garage, and he threw the package on the steps...yes, threw it. didn't even bother to walk up 3 steps and place the package nicely down on the deck, but he threw it, from like 7 feet away. thank god the package was alright, i should have complained.