Internet Connection Problems

[The MVPlaya]

Some how my network connections got deleted, I called up my DSL support and they said I need to call microsoft so they will somehow reinstall the connections to my computer.

Does anyone personally know how I can shortcut this and I can get a fix installed to the computer?

I can't connect to the internet with that computer...outta no where. I think i caught a virus cuz it literally worked the night before.

 

[pctechmike1]

While it is possible that a virus has infected your computer, there are a couple of things you could check first...
1. What does Device Manager say? Right-click My Computer>Hardware>Device Manager- does it have your network card listed?
2. Is the connection gone in Network Connections? Is this where you are saying it has been deleted from?

 

[burton_o61]

i would imagine that your nic is disabled or not installed properly

 

[The MVPlaya]

nothing is listed there...at device manager ...i think i caught a virus..

 

[The Power]

firewall perhaps???

 

[99nasha]

What kind of thing are you using to connect to the internet? Wirless card? Modem?

 

[pctechmike1]

nothing is listed there...at device manager ...i think i caught a virus..

If it's not in Device Manager, it's more than likely disabled in BIOS. If you have a custom rig, hit Del when the computer is booting up- it should get to BIOS. Not sure at that point where the connection will be listed, you'll have to search for it. WARNING- don't change anything except enable the "onboard lan" as most BIOS manufactures call it. Save and exit- it should then show up in device manager.

Note: This only applies if you're using an on-board NIC. If you are using wireless, we'll have to take a different approach

 

[The MVPlaya]

no..i mean NOTHING is listed in device manager...NOTHING AT ALL.