outlook express won't work w/ norton internet security

here_is_gone

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My dad's work laptop is a Dell Inspiron 6000 running Windows XP Professional SP2. He has Norton Internet Security, and when it's enabled, Outlook Express won't send/receive mail. I disabled Norton and it worked fine, so I know its not another program. Outlook is set as "Permit All" in Norton, so I don't know why it isn't working. It's been working fine with Norton before now, and the only thing new I've done with Norton was download and install updates. Can somebody tell me why Outlook isn't working? Thanks.
 
Dell technical support won't help me, because even though I bought Norton through Dell and it shipped with the system, I apparently don't have any software coverage. Paying $69 for them to fix this one problem is ridiculous, since the Norton software costs about $69...so it would be great if someone could help me.
 
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