I was wondering if anyone has experience with laptops on here.. my brother has a big problem. My brother has a dell laptop... big mistake buying it.. but he has been going thru a big long process to repalce the keyboard on his laptop. So a technician came andd repalced it and it was defective. So they sent him a new keyboard and just told him to replace it himself and helped him on the phonee.. but in the process the keyboard didnt work again so they told him to unistall it. In the process a screw fell into the laptop.. and I dont know how to get it out.. I dont want to touch anything because I have no experience with laptops whatsoever. I am not sure if anyone can help but what should we do???