I downloaded the software and hardware 3 X because i thought that might be it,but when i plug the ipod to the USB,it doesn't open Itunes. .. The ipod just has a red circle with a line through it and says DO NOT DISCONNECT ... Is there a way i can manualy upload my music? I have all the music i need already on my comp,so i don't need a program to buy music. I just want to get this damn thing working. thanks