The fix is to first try other phone numbers. Second is to run the fix program. It tweaks the modem settings. If that doesn't take care of it then most likely there is a lot of noise on the phone line and it can't hear the signal clearly and drops the connection. Now I did find the aol 9.0 security version was a lot more stable than the non security version. But I admin a forum and mod here and it was just giving me fits about the session cookies. I got netzero to get around the forum troubles but keep the aol for e-mail and other features netzero doesn't have. But you could try netzero's 10 hours free to test the line for noise. Netzero uses the same hubs to get to thier system. If you notice it's all the same phone numbers. So if you have the same problem on both it's one of two things. 1> modem setting are not right. 2> the phone line is too noisey.