New to the forum. A friend of mine is have some problems with his computer. He wants me to check it out. Since he leaves 300 miles away I was wondering if there is any way to get control of his computer from my computer. I know that name brand companies are able to control computers you purchase from them (i.e. Dell, HP, Compaq) if you are haveing problems. What is this Remote Assistance thing? Can I use this and how would I? TIA!