scouser_steve
Beta member
- Messages
- 3
Hi!
I am trying to connect to a users laptop in Hong Kong from the UK to check setup etc. I am using Real VNC Viewer 4.0 and the user is using the client software. It worked two days ago, but now when I try to connect I get a blank black screen. Nothing has been changed on the client or on my machine. The only thing that has changed is the clients IP address (she is connecting through an ISP over a 6Mb line - dynamic IP address). She has an internet connection, we can contact her via MSN, everything else works except VNC. I've rebooted the client a few times, but still no joy.
I've looked at VNC's website, but this has not thrown anything up that may point to the problem. I've checked the blank/black screen posts on their website, but I don't think this applies as it was working.
Any ideas / suggestions?
Cheers!!
I am trying to connect to a users laptop in Hong Kong from the UK to check setup etc. I am using Real VNC Viewer 4.0 and the user is using the client software. It worked two days ago, but now when I try to connect I get a blank black screen. Nothing has been changed on the client or on my machine. The only thing that has changed is the clients IP address (she is connecting through an ISP over a 6Mb line - dynamic IP address). She has an internet connection, we can contact her via MSN, everything else works except VNC. I've rebooted the client a few times, but still no joy.
I've looked at VNC's website, but this has not thrown anything up that may point to the problem. I've checked the blank/black screen posts on their website, but I don't think this applies as it was working.
Any ideas / suggestions?
Cheers!!