Thanks for all the support,you must remember that old fogies like me get a little grumpy at times.So please start with your Windows version and if it's brand new,take the darn thing back.
One more tip,
If you buy a new device,quickly start to test all it's functions.Most local stores give you at least a week or 2.sorry if you have no choice but Internet buying.
p.s.Don't use WD40.