gordontravels
Solid State Member
- Messages
- 7
In February I bought an hp Pavilion Laptop zd7005qv. I had shopped for over 2 years to find the computer I wanted and this one met my specifications to a tee.
Within 2 months the letters began to come off the keyboard so that now I am missing either most or all of 14 key letters. For nearly 2 months I have worked with the customer "case worker" assigned to me, a woman named Thelma in the executive offices in Palo Alto, California and have written numerous emails to the CEO of Hewelitt Packard, Carly Fiorina.
Bottom line? They will ship me a new keyboard but will not guarantee that the letters won't come off of it like the original has. I ask them to put their offer of extending their warranty in writing so I can decide and they refuse to commit. Going through their CEO leaves me dealing with those that have no authority to make decisions and I am left on hold even though it is them that calls me. Why should I accept another keyboard that will do this same thing every few months and require me to play with hp and to be subjected to their absolutely terrible customer service?
IF YOU ARE CONSIDERING A PRODUCT FROM HEWLIT PACKARD OR COMPAQ WHICH HP NOW OWNS, PLEASE CONSIDER WHAT I HAVE WRITTEN HERE. THEIR CUSTOMER SERVICE IS THE WORST I HAVE DEALTH WITH IN MANY YEARS AND THEIR QUALITY IS NOT QUALITY AT ALL. THEIR WEBSITE SAYS QUALITY IS THEIR GOAL. THEY MUST NOT READ THEIR OWN WEBSITE. BEWARE OF HP PRODUCTS.
Within 2 months the letters began to come off the keyboard so that now I am missing either most or all of 14 key letters. For nearly 2 months I have worked with the customer "case worker" assigned to me, a woman named Thelma in the executive offices in Palo Alto, California and have written numerous emails to the CEO of Hewelitt Packard, Carly Fiorina.
Bottom line? They will ship me a new keyboard but will not guarantee that the letters won't come off of it like the original has. I ask them to put their offer of extending their warranty in writing so I can decide and they refuse to commit. Going through their CEO leaves me dealing with those that have no authority to make decisions and I am left on hold even though it is them that calls me. Why should I accept another keyboard that will do this same thing every few months and require me to play with hp and to be subjected to their absolutely terrible customer service?
IF YOU ARE CONSIDERING A PRODUCT FROM HEWLIT PACKARD OR COMPAQ WHICH HP NOW OWNS, PLEASE CONSIDER WHAT I HAVE WRITTEN HERE. THEIR CUSTOMER SERVICE IS THE WORST I HAVE DEALTH WITH IN MANY YEARS AND THEIR QUALITY IS NOT QUALITY AT ALL. THEIR WEBSITE SAYS QUALITY IS THEIR GOAL. THEY MUST NOT READ THEIR OWN WEBSITE. BEWARE OF HP PRODUCTS.