Boot problem

[Norman1]

Hi

I have XP Home
It was after installing new CD Playing software that the problem started
When I boot up it opens with what appears to be the Safe Mode entry screen,
When I navigate using the arrows and press enter on any of the options
a windows logo appears and the returs to the same screen displaying the message " Sorry for the inconvenience windows has not been able to start, this may be due to a software or hardware problem"

Can anybody help
Thanks

 

[David Lindon]

Hmm. Have you got a boot disk? If not you will have to try and re-install Xp.

 

[Norman1]

Boot Problem

Hi David,

Thanks for replying
I do have a CD that came with the computer, when I insert it, it says
"To boot from CD press any Key"
When I do it looks like it's going to reinstall and asks me to accept licence

Should I continue, will it install over whatevers still there

Thanks
Norman

 

[David Lindon]

Yes I think you may have to install. Do not format the disk, just re-install windows and you will keep everything.

 

[Lord Kalthorn]

Yeah, always the best answer to it.

 

[Norman1]

Many Thank's, I will try this

 

[Lord Kalthorn]

Cool - post back to tell us how you did!

 

[Norman1]

Boot Problem

Thanks Guys

Success, was able to reinstall XP
had to reinstall some programs, lost some documents but otherwise OK

Happy again
Thanks

 

[Lord Kalthorn]

Cheers, glad to have been of help!

 

[bluto]

Re: Boot Problem

Thanks Guys

Success, was able to reinstall XP
had to reinstall some programs, lost some documents but otherwise OK

Happy again
Thanks

OK but what happens now ? quote
It was after installing new CD Playing software that the problem started